RETURN POLICY

In order to provide you with the best possible online shopping experience, WHY NOT? MAINTAINS A HASSLE-FREE RETURN POLICY. If for any reason you are not 100% satisfied with your purchase, you can return your order for A FULL REFUND (except sales items). 

Just simply follow the instructions below:

  • You can return your order for up to 7 days for local order and 21 days for overseas order from the date of receiving your package.
  • Products must be in original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging.
  • WHY NOT? Handcraft market only accepts returning of defective products.
  • Please note that due to hygiene reasons, earrings, socks, lingerie and swimwear are non-refundable items which are excluded from our return policy.
  • Please what apps/email/inbox us your order number and the reason(s) why returning these item(s).
  • Include the return item(s) with its original package.  
  • Return your parcel using any postal service to our return address provided below.  The parcel remains your responsibility until it arrives with us, we recommend you to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
    Rear Portion, 1/F, Oceanview Court, 41 Mody Road, Tsim Sha Tsui, Kowloon
  • All items will be inspected on return. If an item is returned to us in an unsuitable condition, or is incomplete or after the required period, we will not be able to offer a refund.
  • Please note that we will not be able to provide a refund on any return shipping fees.